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Long-Term Care Ombudsman Program

What is a Long-Term Care Ombudsman?


A Long-Term Care Ombudsman seeks to improve the quality of life for residents of long-term care facilities.  These facilities include nursing homes and personal care homes, often called assisted living facilities.  In addition, Ombudsmen serve residents who live in community living arrangements (CLAs) and intermediate care facilities for persons with mental retardation (ICF/MRs).


What does an Ombudsman do?


●   Investigates and works to resolve problems or complaints affecting long-term care facility residents.


●   Identifies problem areas in long-term care and advocates for change.


●   Provides information about long-term care and related services.


●   Promotes resident, family and community involvement in long-term care.


●   Educates the community about the needs of long-term care residents.


●   Coordinates efforts with other agencies concerned with long-term care.


●   Visits long-term care facilities routinely to talk to residents and monitor conditions.


●   Educates facility staff about resident rights and other issues.




Online Directives Information System (ODIS)


Related Links

Georgia Ombudsman

Georgia Council of Community Ombudsmen

Nursing Home Compare


How to Get Local Help
The Office of the State Long-Term Care Ombudsman is administratively attached to the Department of Human Services, Division of Aging Services (DAS). The Office seeks resolution of problems and advocates for the rights of residents of long-term care facilities with the goal of enhancing the quality of life and care for residents. For more information, go to or call 866-55AGING (866-552-4464) and select option 5.

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